Saying we’re good at what we do is pretty much what every smart business says; its on their literature, on their web and actively peddled by their sales force.
We’re no different in that regard but we are continually conscious whether we live up to the expectations we set ourselves.
So, to provide an impartial opinion on our abilities from our customers perspective we have dedicated this page solely to their valued feedback.
Alternatively, for those of you that would like to hear it from the ‘horse’s mouth’, we have a selection of customers that have kindly opted to offer their untainted opinion on us and our services – just let us know your intended volume of texts (and preferred route) and we’ll provide you with the contact details for one of our customers who closest matches your needs.
“FareText has helped us two-fold, we’ve increased customer advocacy by using their text-on-approach services and they’ve helped promote our smart-phone based app to both new and existing customers. Their system is reliable, their advice invaluable."
“We approached FareText with the problem of people not confirming attendance for some of our free training classes. Although we used emails to confirm attendance we still couldn’t achieve the results we needed. Using FareText SMS Managed services to confirm and then remind our members - we managed to increase our attendance average from 40% to 80% in a matter of days."
"We use the FareText Standard SMS route to confirm Green Deal Assessment bookings via their web based interface. The reliability and functionality is comparable to that of Premium route but at half the cost".
UK Green Deal Management
“FareText has advised and helped me launch successful promotional SMS campaigns to my existing customer base. We have managed to send ever-improving campaigns that have increased social network advocacy, whilst combining analytics via embedded links and new transferable text-referral opportunities."
"Informing our customers at every step is of paramount importance to us. We have noticed the Premium route, although more expensive than the FareText Standard SMS - offers unparalleled branding, reporting and analysis. With features such as 2-way SMS, we now interact with our customers 50% more - without using any additional resources".
“We use FareText’s text-on-approach solution. Integrated seamlessly into our despatch software; this service is extremely reliable and lower in cost when compared to other SMS providers."
“Safety and security of our children’s data is of the utmost to us. Recommended through a friend we use FareText SMS services to update our parents of periodic information and upcoming events. A true reflection of their support was when a time-critical text had to be sent regarding closure of the nursery due to adverse weather conditions – FareText managed the whole situation and the communication was sent within 5 minutes of our initial phone call."
“FareText helped us save money on call-back services by replacing this with an integrated Bulk SMS solution. With the little time invested at the set-up we now enjoy a text service that needs little or no on-going maintenance"
“To coincide with the launch of our new website, we contacted FareText to help with direct marketing via SMS. They cleansed our customer database and managed the whole campaign from beginning to end, their impartial advice and continued support is one of the reasons we are attracting on average 25% more visitors to our web than we experienced previously."
What Breed is My Dog
“We regularly use FareText for their Marketing SMS services. Not only have they assisted in advertising to new customers, they’ve also allowed us to improve on regular communication and time-critical updates with all of our drivers at the same time."
“My business is about saving time, hassle and money. We position ourselves to deliver this to everyday to all of our customers. The FareText proposition echoed the exact same values. The expectations they set at the start are exactly what they delivered at the end. They worked to integrate my solution quickly and efficiently, the set-up was a doddle and they were 40% cheaper than the nearest competitor."
We first started working with FareText as we wanted to use text messaging for marketing purposes. After sitting with Brian and the team and properly diagnosing what we wanted to do, we established a brilliant communication tool (text) for event management, appointment reminders, added value, customer service & marketing! A simple and effective tool that has taken our open rates from 22% to 98% and click through rates from 6% to 47%. It really is a no brainer that will grow our business more and more. I sit here now with 218 emails unread on my smartphone, yet not a single unread text message, that says it all. The service has been superb, we feel we are developing a real business partnership with FareText.
Sales Academy 2012
I can't deny that I was skeptical about text marketing when it was first mentioned to me by a friend who wanted to introduce me to Brian and FareText. Never one to turn down an opportunity I sat down with Brian (over a curry and beer infact!) who convinced me in no time this was a no brainer. Yes the percentages and figures all looked impressive, but ultimately it came down to the fact that I, like everyone have hundred of unread emails... but have never not read a text!
Brian then went about really getting to know us, our offering and our clients and came up with a few great suggestions to get us started. He made the whole process simple and painless from the word go and on many occasions went above and beyond what was expected to ensure we got the very best from our campaigns.
I would happily recommend Brian and FareText to clients, friends and family as I know they would be in the safest hands. Not only are they extremely knowledgeable and creative when it comes to marketing, but they're some of the most genuine, fun and uplifting people to be around.
Thank you Brian and Faretext.
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