We operate a simple and structured approach to finding out what your specific needs are:
Viability Fact Find - First off, we get to know who you are and what you do. We find out whether text messaging is really for you, and question your expectations of how you perceive the benefit of using texts in your business.
Consultation – If text messaging will work for you, we then take things a step further by investigating your aspirations for the future. Our team of people are honest, experienced and on top of their game – they know business texting inside out – and if there’s a technology or available function out there that will help realise your customers’ goals, we’ll shout about it.
Recommendation – Most bulk business text companies provide a platform for customers to use, and then leave it there. However, we take it a few steps further. We draw from our experiences in similar industries and adopt an approach that really works, one that complements both your business and marketing objectives.
Training – Dependent on how you would like to integrate our text messaging solution into your business, we will always provide extensive and regular training on-site or remotely, to ensure that you get the most from our services.
Support – By signing on the dotted line won’t mean that’s the last you’ll see of us; we make sure we’re there every step of the way. No matter whether you’re a client using our services daily or monthly, we are always on hand to ensure that your campaign or service runs smoothly. Our back-up contingencies are second to none, and on the rare occasion that you experience any issues – we make ourselves accessible to all customers via a dedicated 24-hour support line.
Evaluation – Without review or analysis ‘nothing changes’. We make sure that all results, negative or positive or communicated so we can help you adapt to your customers’ feedback. We pride ourselves on being ethical, and will always ensure that your customers’ communication preferences are adhered to at all times.