Company.
UK-based. In-house. Transparent.
Meet the team, read our case studies, explore our governance policies, and find out how we protect your messaging. Everything about who we are and how we operate.
Who We Are
Built for reliability.
A Sheffield-based team running our own infrastructure, from our SMSC to our support desk. No reselling, no third-party aggregators, just direct carrier connections and in-house expertise.
Knowledge & Insights
Learn from experience.
Industry analysis, practical guides, and real customer stories. Written by our team, based on what we see working across hundreds of SMS integrations.
Business SMS Blog
In-depth articles on SMS marketing strategy, compliance regulations, messaging technology, and industry trends. From open rate benchmarks and ROI analysis to GDPR guidance and sender ID rules. Practical knowledge written by the people who build and operate the platform, not a marketing agency.
read the blogCase Studies
Real results from real businesses. See how companies across healthcare, hospitality, education and commercial services use Faretext to solve communication challenges: from API integration and platform builds to marketing campaigns and operational alerts. Each study covers the challenge, solution, and measurable outcomes.
view case studiesTrust & Compliance
Security you can rely on.
SMS fraud, data security and regulatory compliance are serious. We invest in active protection, maintain industry certifications, and publish our policies openly.
SMS Fraud Prevention
SMS fraud costs businesses billions annually through smishing, spoofing, and artificially inflated traffic. We operate active monitoring on our SMSC to detect and block fraudulent activity before it reaches your customers. This page explains the most common fraud types, how they affect your business, and the measures we take to keep your messaging secure.
learn about fraud preventionGovernance
Our policies, certifications and compliance framework. Aligned with ISO 27001 and ISO 9001 standards, Cyber Essentials Plus certified, and registered with the ICO. Covers data privacy, information security, quality management, sustainability and business ethics, all published openly for customer and partner review.
view governanceGet Help
UK-based, responsive, available.
Real people, not bots. Our support team works from Sheffield Monday to Friday, with 24/7 traffic monitoring and emergency escalation for critical issues.
Support
Phone, email, and emergency escalation, all handled by our UK-based team. Whether you need help setting up your first integration, troubleshooting a delivery issue, or have a critical P1 incident, we're here. 30-minute response time for priority issues, 24/7 traffic monitoring across the platform, and SLA-backed service levels for enterprise clients.
SMS FAQs
Answers to common questions about business text messaging, pricing, API integration, and more. Includes a searchable FAQ hub covering all our SMS services and solutions, plus a comprehensive glossary of SMS terminology.
Want to talk to a real person?
Our UK-based team is ready to help you find the right SMS solution for your business.
25 free credits to test. No commitment required. 01142 945 993.