Messaging governance.
Policies, compliance & security
Faretext embeds best practice into how we build, manage, and deliver services. Aligned with ISO 27001, ISO 9001, and Cyber Essentials Plus.
Overview
Governance built on international best practice.
From day one, Faretext has operated with a clear commitment to responsible business practices. Our governance framework is built around internationally recognised standards, ensuring that information security, quality assurance, and regulatory compliance are embedded into everything we do.
Our policies cover data privacy, information security, quality management, environmental sustainability, and ethical business conduct. Every policy is documented, reviewed annually, and supported by staff training programmes that reinforce our commitment to continuous improvement.
Certifications
Standards we align with.
Information Security aligned with ISO 27001 principles. Role-based access, MFA, encryption, and tested incident response.
Quality Management aligned with ISO 9001. Continuous service improvement driven by KPIs, audits, and customer feedback.
Cybersecurity practices aligned to Cyber Essentials Plus. Annual third-party penetration testing and vulnerability scanning.
Environmental efficiency, ethical governance, and fair employment policies in place.
Data Privacy
GDPR compliant. ICO registered.
Faretext is registered with the Information Commissioner's Office (ICO) and fully compliant with GDPR and the Data Protection Act 2018. Data privacy is embedded into our platform design, our internal processes, and our contractual commitments.
Information Security
Protecting your data at every level.
Access Control
Role-based permissions, MFA for critical systems, and least-privilege access policies across all infrastructure.
System Security
Regular patching, malware protection, firewalls, and intrusion detection systems across all environments.
Monitoring & Response
24/7 monitoring, anomaly detection, and documented incident escalation procedures.
Quality
Continuous improvement.
Our quality management practices are aligned with ISO 9001 principles. We measure, review, and improve every aspect of our service delivery, from onboarding and support to platform performance and compliance.
Documented processes
Documented onboarding, support, and escalation procedures ensuring consistency across every customer interaction.
Real-time reporting
Real-time reporting, KPIs, and dashboards that provide visibility into platform performance and service quality.
Customer feedback
Customer feedback loops and corrective action processes that drive meaningful service improvements.
Internal audits
Regular internal audits for compliance and efficiency, ensuring governance controls remain effective.
ESG
Responsible business practices.
Environmental
Cloud-first infrastructure, paperless operations, remote-first culture, and sustainable supplier selection to minimise our environmental footprint.
Social
Fair employment, equal opportunities, accessibility, and employee well-being programmes that support a healthy and inclusive workplace.
Governance
Transparent and ethical practices, documented policies, and supplier ESG vetting to ensure accountability throughout our operations.
Policy Management
Documented, tested & reviewed.
Useful Links
Regulatory & industry bodies.
We work within the frameworks set by UK regulators and industry bodies. These organisations set the standards for data protection, responsible marketing, and fraud prevention that underpin our governance policies.
ICO
Information Commissioner's Office. The UK's independent authority for data protection and information rights.
IAB UK
Internet Advertising Bureau. The industry body for digital advertising standards and best practice.
DMA
Data & Marketing Association, setting standards for responsible data-driven marketing in the UK.
Take Five
Take Five to Stop Fraud. A national campaign helping people and businesses protect themselves from fraud.
Questions about our governance?
Our team is happy to discuss compliance, security, and data protection.
UK-based team. 01142 945 993. hello@faretext.co.uk